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    Frequently Asked Questions

    Where can I find the best rates?

    The best rates available on the internet can be found at https://london-canarywharf.frasershospitality.com/en. Don't forget to check out https://london-canarywharf.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 207 341 5599

    What kind of services and facilities do you offer?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Place Canary Wharf, London offers fully-furnished serviced apartments strategically situated by the River Thames, and features services such as a gym, dry cleaning, newspapers, on-site parking and more. For a full list of services and facilities, please visit https://london-canarywharf.frasershospitality.com/en/facilities.html.

    How do I get to the hotel?

    Our location couldn’t be more convenient. Boardwalk Place is located across the Barclays tower on Trafalgar Way at the Cartier Circle roundabout. A seven minute walk to the Canary Wharf Underground station and DLR services provides our visitors with access to all parts of London.

    From London City Airport, Fraser Place Canary Wharf, London is about 5 km (or 3 miles) via taxi and Docklands Light Railway (DLR).

    It takes about 60 to 90 minutes by taxi from the various major airports to Fraser Place Canary Wharf London with prices starting from £90. Transport from City Airport take approximately 10 minutes with prices starting from £10.

    You may also use London Underground service (£5.50 single fare ticket) from Heathrow to arrive at Canary Wharf Underground station after a change over stop at Green Park. Various other travel options are available by bus or train from other airport locations to get to Central London.

    We are happy to organize private taxi service to meet and greet our guests. Please contact us with your flight details (prices are available on request).

    Do you have fitness facilities?

    Yes, there is a 24/7 fully-equipped gym for our in-house guests.

    Do you provide an internet access?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    When is the check-in time?

    Check-in time is 4.00pm. 

    When is the check-out time?

    Check-out time is 11.00am.

    What are the available dining options?

    Breakfast is available at The Marina Café . The well-equipped kitchen (kitchenette for Studio Apartments) also provides you with the convenience to cook in your apartment.

    What time is breakfast served?

    Breakfast is served from 7.00am to 10.30am daily.

    What is the cost of breakfast?

    Breakfast is available at GBP 9.00 per person. Prices exclude prevailing taxes.

    Do you have laundry facilities?

    Yes, laundry service is available subject to additional charges. There is also a washer and a dryer in the room (excluding Studio Apartments) for your convenience.
    Please feel free to contact our Front Desk for more details.

    Which type of beds do you have?

    Queen are available with Twin beds are only available in Two Bedroom Apartments.
    Should you require more information, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Do you provide baby cots and the cost?

    Yes, baby cots are provided, subject to availability. Extra beds are not available.
    Please feel free to contact our Front Desk for more details.

    Are the residences disabled-friendly?

    Unfortunately, we don't have apartments that are specially catered for wheelchair users. If you require further assistance, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Do you provide newspapers?

    Yes, complimentary newspapers are available at the reception.

    What is the cost of hotel/service residence limousine services?

    Limousine service is available and prices will vary subject to airport and size of car required. Please feel free to approach our Front Desk for more details or contact our team at canarywharf@frasershospitality.com for a quote.

    What is your cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected.
    Should you require more information, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Where can I find the closest bank, ATM and exchange office?

    The closest ATM is located at One Churchill Place via a 5-minute walk.
    Please feel free to approach our Front Desk for directions or more details.

    Are there any recommended attractions in London?

    London is one of the world’s most vibrant and busiest cities. Some of the attractions include Museum of London Docklands, Canada Place Mall, Billingsgate Market, The O2, Emirates Air Line, Greenwich Cutty Sark, Greenwich Royal Naval College, Greenwich Royal Observatory and more. For more recommendations, please feel free to approach our Front Desk.

    What are the reception opening hours?

    The reception operates and is available 24/7.

    What is maximum number of people in each apartment type?

    For Studio Deluxe, the maximum occupancy is 2.
    For Studio Executive, the maximum occupancy is 2.
    For Studio Premier, the maximum occupancy is 2.
    For One Bedroom Deluxe, the maximum occupancy is 4.
    For One Bedroom Premier, the maximum occupancy is 4.
    For Two Bedroom Deluxe, the maximum occupancy is 6.
    Should you require more information, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Do you accept pets?

    Unfortunately, pets are not allowed at Fraser Place Canary Wharf, London.

    Do you provide parking and what is the cost?

    On-site parking is available at GBP 10.00 per lot per day. Please approach the Front Desk for more details.

    Do you provide shuttle service to the airport?

    Unfortunately, airport shuttle service is not available. However, limousine service or taxi can be arranged upon request. Please feel free to approach our Front Desk for more details.

    Can I leave my luggage if my room is not available?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Front Desk for more details.