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    Frequently Asked Questions

    Coronavirus (Covid-19) - Reservations & extended cancellation updates at Fraser Place Canary Wharf

    We are closely monitoring the Centers for Disease Control and Prevention and World Health Organisation’s statements regarding coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments. In response to the evolving marketplace conditions, Frasers Hospitality has implemented the following policies for existing and new reservations:

    • Existing Bookings <14nights:

    Waiver of change/cancellation fees for stays before 4th July 2020 *UK ONLY*

    Valid up to 48 hours before the scheduled arrival date. Any changes or cancellations after this time will result in the application of charges (in accordance with the terms and conditions of the rate booked)

    Bookings made after the 1st May 2020 for any future arrival date(s) – standard product terms, conditions and rate rules will apply

    Terms and conditions applies to direct bookings only.

    •  Existing Bookings >14Nights:

    Bookings >14 nights should contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com  for applicable terms and conditions

    • Postponement Policy <14 nights:

    Unconditional cancellation of any reservation for stays (14 nights or less) till 31 May 2020.

    For peace of mind, if you or your guest/s have booked with us for stays beyond 31 May 2020, you can, if you choose, postpone the stay for up to 12 months, from the original date of arrival if your booking was made on or before the 1st May 2020

    Rates and availability are subject to availability and cannot be guaranteed. Please enquire for the most upto date rates when postponing your booking. 

    For cancellation policies pertaining to long-stay (more than 14 days) bookings, please contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com directly for any revision in your itineraries.

    Policy updated as of the 20th March 2020 

    • Agency & non-direct Bookings

    Hotel by hotel policy applies and all customers/ bookings should contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com for applicable terms and conditions

    Waiver of change/cancellation fees for stays before 4th July 2020 *UK ONLY*

    Valid upto 48 hours before the scheduled arrival date. Any changes or cancellations after this time will result in the application of standard charges (in accordance with the terms and conditions of the rate booked)

    Bookings >14 nights should contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com for applicable terms and conditions

    Bookings made after the 1st May 2020 for any future arrival date (s) – standard product terms, conditions and rate rules will apply

    Country specific travel policies are being updated in accordance with Government Covid19 Guidance.

    Coronavirus (Covid-19) updates when staying at Fraser Place Canary Wharf

    In response to Coronavirus (COVID-19), additional safety and sanitisation measures are currently in effect at this property. Fraser Place Canary Wharf’s health & safety measures include hand washing hygiene, hand sanitiser dispensers, high level cleaning specifications throughout all guest and common areas as well as back of house.

    Due to Coronavirus (COVID-19), Fraser Place Canary Wharf is taking steps to help protect the safety of guests and staff and therefore we request you to practice social distancing during your stay. For the foreseeable future, it is important that we work together to support these efforts. As a result, certain services and amenities may be reduced or unavailable. 

    Gym facility, luggage storage and breakfast buffet at Fraser Place Canary Wharf are unavailable due to Coronavirus (COVID-19). However, breakfast is still available for you to order prior to your stay. A selection of breakfast items will be placed the kitchenette prior to arrival to allow you to “Make Your Own Breakfast” from the comfort of your apartment.

    Please note, that Fraser Place Canary Wharf’s housekeeping protocol has changed. The property is providing weekly housekeeping service only for stays of 8 nights +. Short stays will not receive any service during these unprecedented times.

    Fraser Place Canary Wharf will not accept cash as a form of payment to stop the spread of cross contamination.

    Until the foreseeable future, late check-out will be offered free of charge as we will no longer be able to hold your luggage in the luggage room due to possible cross contamination. 

    How do I reach Fraser Place Canary Wharf from the airport?

    It takes about 60 to 90 minutes by taxi from the various major airports to Fraser Place Canary Wharf London with prices starting from £90. Transport from City Airport take approximately 10 minutes with prices starting from £10.

    You may also use London Underground service (£5.50 single fare ticket) from Heathrow to arrive at Canary Wharf Underground station after a change over stop at Green Park. Various other travel options are available by bus or train from other airport locations to get to Central London.

    We are happy to organize private taxi service to meet and greet our guests. Please contact us with your flight details (prices are available on request).

    Where can I find the best rates for Fraser Place Canary Wharf?

    The best rates available on the internet for Fraser Place Canary Wharf can be found at https://london-canarywharf.frasershospitality.com/en. Don't forget to check out https://london-canarywharf.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 207 341 5599

    What kind of services and facilities do you offer at Fraser Place Canary Wharf?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Place Canary Wharf, London offers fully-furnished serviced apartments strategically situated by the River Thames, and features services such as a gym, dry cleaning, newspapers, on-site parking and more. For a full list of services and facilities, please visit https://london-canarywharf.frasershospitality.com/en/facilities.html.

    How do I get to Fraser Place Canary Wharf?

    Fraser Place Canary Wharf couldn’t be more convenient. Boardwalk Place is located across the Barclays tower on Trafalgar Way at the Cartier Circle roundabout. A seven minute walk to the Canary Wharf Underground station and DLR services provides our visitors with access to all parts of London.

    From London City Airport, Fraser Place Canary Wharf, London is about 5 km (or 3 miles) via taxi and Docklands Light Railway (DLR).

    It takes about 60 to 90 minutes by taxi from the various major airports to Fraser Place Canary Wharf London with prices starting from £90. Transport from City Airport take approximately 10 minutes with prices starting from £10.

    You may also use London Underground service (£5.50 single fare ticket) from Heathrow to arrive at Canary Wharf Underground station after a change over stop at Green Park. Various other travel options are available by bus or train from other airport locations to get to Central London.

    We are happy to organize private taxi service to meet and greet our guests. Please contact us with your flight details (prices are available on request).

    Do you have fitness facilities at Fraser Place Canary Wharf?

    Yes, there is a 24/7 fully-equipped gym at Fraser Place Canary Wharf for our in-house guests.

    Do you provide internet access at Fraser Place Canary Wharf?

    Yes, guests at Fraser Place Canary Wharf can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    When is the check-in time at Fraser Place Canary Wharf?

    The check-in time is 4.00pm at Fraser Place Canary Wharf.

    When is the check-out time at Fraser Place Canary Wharf?

    The check-out time is 11.00am at Fraser Place Canary Wharf.

    What dining options are available at Fraser Place Canary Wharf?

    Breakfast is available at The Marina Café at Fraser Place Canary Wharf. The well-equipped kitchen (kitchenette for Studio Apartments) also provides you with the convenience to cook in your apartment.

    What time is breakfast served at Fraser Place Canary Wharf?

    Breakfast is served from 7.00am to 10.30am daily at Fraser Place Canary Wharf.

    What is the cost of breakfast at Fraser Place Canary Wharf?

    Breakfast is available at GBP 9.00 per person at Fraser Place Canary Wharf. Prices exclude prevailing taxes.

    Do you have laundry facilities at Fraser Place Canary Wharf?

    Yes, a laundry service is available at Fraser Place Canary Wharf subject to additional charges. There is also a washer and a dryer in the room (excluding Studio Apartments) for your convenience.
    Please feel free to contact our Front Desk for more details.

    Where can I go for shopping near Fraser Place Canary Wharf?

    The shopping mall at Canary Wharf will leave you staggering with options. From high end boutiques and nationwide known brand shops to electronics, jewellery and household items stores: This quarter of a mile shopping centre has it all- Hugo Boss, Gap, Next, Zara and many more.

    What type of beds do you have at Fraser Place Canary Wharf?

    Queen are available with Twin beds are only available in Two Bedroom Apartments at Fraser Place Canary Wharf.
    Should you require more information, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Do you provide baby cots at Fraser Place Canary Wharf and how much do they cost?

    Yes, baby cots are provided at Fraser Place Canary Wharf, subject to availability. Extra beds are not available.
    Please feel free to contact our Front Desk for more details.

    Are the residences at Fraser Place Canary Wharf disabled-friendly?

    Unfortunately, we don't have apartments at Fraser Place Canary Wharf that are specially catered for wheelchair users. If you require further assistance, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Do you provide newspapers at Fraser Place Canary Wharf?

    Yes, complimentary newspapers are available at the Fraser Place Canary Wharf reception.

    What is the cost of hotel/service residence limousine services at Fraser Place Canary Wharf?

    A limousine service is available at Fraser Place Canary Wharf and prices will vary subject to airport and size of car required. Please feel free to approach our Front Desk for more details or contact our team at canarywharf@frasershospitality.com for a quote.

    What is the cancellation policy at Fraser Place Canary Wharf?

    The cancellation policy for Fraser Place Canary Wharf is stated in detail and varies with the type of offer selected.
    Should you require more information, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Where can I find the closest bank, ATM and exchange office to Fraser Place Canary Wharf?

    The closest ATM to Fraser Place Canary Wharf is located at One Churchill Place via a 5-minute walk.
    Please feel free to approach our Front Desk for directions or more details.

    Are there any recommended attractions in London?

    London is one of the world’s most vibrant and busiest cities. Some of the attractions near Fraser Place Canary Wharf include Museum of London Docklands, Canada Place Mall, Billingsgate Market, The O2, Emirates Air Line, Greenwich Cutty Sark, Greenwich Royal Naval College, Greenwich Royal Observatory and more. For more recommendations, please feel free to approach our Front Desk.

    What are the reception opening hours at Fraser Place Canary Wharf?

    The reception at Fraser Place Canary Wharf is 24/7.

    What is maximum number of people in each apartment type at Fraser Place Canary Wharf?

    For Studio Deluxe, the maximum occupancy is 2.
    For Studio Executive, the maximum occupancy is 2.
    For Studio Premier, the maximum occupancy is 2.
    For One Bedroom Deluxe, the maximum occupancy is 4.
    For One Bedroom Premier, the maximum occupancy is 4.
    For Two Bedroom Deluxe, the maximum occupancy is 6.
    Should you require more information about Fraser Place Canary Wharf, please feel free to contact us at sales.london@frasershospitality.com or +44 (0) 20 7341 5599.

    Do you accept pets at Fraser Place Canary Wharf?

    Unfortunately, pets are not allowed at Fraser Place Canary Wharf, London.

    Do you provide parking at Fraser Place Canary Wharf and what is the cost?

    On-site parking is available at Fraser Place Canary Wharf for GBP 10.00 per lot per day. Please approach the Front Desk for more details.

    Do you provide shuttle service to the airport from Fraser Place Canary Wharf?

    Unfortunately, airport shuttle service is not available at Fraser Place Canary Wharf. However, limousine service or taxi can be arranged upon request. Please feel free to approach our Front Desk for more details.

    Can I leave my luggage if my room at Fraser Place Canary Wharf is not available?

    Yes, it is possible to store your luggage at Fraser Place Canary Wharf. Please feel free to approach our Front Desk for more details.

    Fraser Place Canary Wharf is also known as

    • Fraser Place Canary Wharf Aparthotel London
    • Fraser Place Canary Wharf Aparthotel
    • Fraser Suites Canary Wharf London
    • Fraser Place Canary Wharf 
    • Fraser Place Canary Wharf Hotel London
    • Fraser Suites Canary Wharf London
    • Fraser Place Canary Wharf London, England
    • Fraser Suites Canary Wharf  Hotel
    • Fraser Place Canary Wharf London
    • Fraser Place Canary Wharf  Lon
    • Fraser Hotel Canary Wharf 
    • Fraser Place Canary Wharf Aparthotel London